Your NetSuite Is in Crisis. Let's Fix It.
Structured intervention for NetSuite environments in crisis—failed implementations, departed resources, or accumulated technical debt.
Your implementation failed. Your developer left. Your system has degraded to the point where nobody trusts the numbers and everything takes forever. You need triage, not a feature list. I've rescued dozens of NetSuite environments—stabilizing what's broken, documenting what exists, and building a path forward. We stabilize first, then optimize.
Typical timeline: 8-16 weeks
Sound Familiar?
- ✕ You spent six figures on an implementation that never delivered. The partner blamed your team. Your team blamed the partner. Now you're stuck.
- ✕ The person who built all your customizations is gone. No documentation. No comments in the code. Just a system full of mystery scripts.
- ✕ Revenue recognition is manual. AP and AR never reconcile. The CFO calculates key metrics in Excel because the system output is unreliable.
- ✕ Everything feels broken but interconnected. Touch one thing and three others break. You need triage, not a feature list.
- ✕ The team that built your system is gone. The partner answers support tickets eventually, but they're focused on new implementations, not your optimization.
How Rescue Engagements Work
Rescue follows a phased approach: stabilize the bleeding, then fix root causes, then set you up for success.
Discovery & Triage
(2 weeks)Rapid system assessment, stakeholder interviews, risk identification. We find what's actually broken vs. what's just annoying.
Stabilization & Quick Wins
(4-6 weeks)Address critical issues impacting daily operations. Fix data integrity problems. Resolve blocking workflows. Stabilize integrations.
Optimization & Documentation
(4-6 weeks)Address root causes (not just symptoms). Implement sustainable solutions. Build documentation and knowledge base.
Handoff & Knowledge Transfer
(2 weeks)Final documentation review. Internal team enablement. Transition to retainer or closure.
What You Get
Triage Report
Prioritized issues with severity ratings and recommended action sequence.
Stabilization Log
Record of issues fixed and changes made.
Root Cause Analysis
Analysis of why problems occurred.
Process Documentation
Updated SOPs for key workflows.
System Documentation
Technical documentation for customizations and configurations.
Training Materials
Role-based training for your team.
Operational Runbooks
Step-by-step guides for recurring processes.
Recommendations Report
Future optimization opportunities.
This Is For You If...
- ✓ Companies with failed or stalled implementations
- ✓ Teams that inherited a system with no documentation
- ✓ Organizations where the original developer or partner is gone
- ✓ Finance teams that don't trust their NetSuite numbers
- ✓ Anyone who says "our NetSuite is a mess"
Probably Not a Fit If...
- – New implementations (I don't do greenfield)
- – Companies shopping primarily on price
- – Organizations not ready to invest in fixing root causes
Related Results
Commercial Landscape & Construction
PE-Backed Commercial Services Company
Cut consolidated close from 3 weeks to 6 days across 24 subsidiaries. Rebuilt integration architecture processing 26,000+ transactions monthly with hourly sync.
6 days
Consolidated close (from 3 weeks)
Hourly
Integration sync (from 24 hours)